Key Responsibilities
Provide technical support for Eduteria's online learning platform and related systems.
Troubleshoot technical issues faced by students, trainers, and internal team members.
Maintain and update course content, user accounts, and learning management system (LMS) records.
Coordinate with the technical and academic teams to ensure smooth platform operations.
Monitor system performance and report technical issues to the concerned team.
Prepare technical documentation, user guides, and reports as required.
Assist in software installations, system configurations, and routine maintenance.
Ensure data accuracy, confidentiality, and compliance with company policies.
Perform any other duties assigned by the Reporting Manager in line with business requirements.
Skills & Qualifications
Basic knowledge of computer hardware, software, and networking.
Familiarity with Microsoft Office/Google Workspace and online collaboration tools.
Good troubleshooting and problem-solving skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Willingness to learn new technologies and adapt to changing business needs.