Our classrooms, studios and office run on computers, printers and the internet, and our team works daily in EMS, our in-house management system. We're looking for a Tech Support Executive who keeps all of it working and helps colleagues when something breaks.
What you'll do
Look after day-to-day computer use in the office: setting up systems, printers, internet/Wi-Fi connections and software, and fixing issues when they come up
Support staff in using EMS (our in-house system): logins, data entry questions and reporting issues to the tech team
Prepare and maintain records and reports in MS Excel
Keep an inventory of IT equipment and coordinate repairs with vendors
What we're looking for
Hands-on experience with computer hardware and network connections (this matters more than certificates)
Good working knowledge of Windows, MS Office and especially Excel (formulas, sorting, filters)
Comfortable learning new software; EMS training will be provided
Patient and clear when helping non-technical colleagues
Punctual and available to fix issues before classes start